The ideal Office Assistant will be bilingual, exceptionally bright, able to multitask and highly motivated with a history of performing customer service and support at a high level. The Office Assistant will be responsible for performing a wide variety of office and member services duties including, but not limited to, inputting and managing data, filing, ensuring telephone coverage, greeting and assisting members, providing brief but correct details on members and contractors to representatives and leaderships.
WSRCC needs an Office Assistant that works well with a team, has a great attitude, is pro-active and will make an immediate impact with our organizations. You should be punctual and have a sense of urgency as well as be detail-oriented, organized, positive, friendly, and hard-working. If you are detail-oriented, organized, positive, friendly and hard-working we highly encourage you to apply!
Primary Responsibilities
- Support our mission through a variety of administrative, research, and communications functions
- Provide full administrative support to the Council and Training Fund, as needed
- Manage office systems and provide day-to-day support to Local union and Training Fund
- Provide a welcoming, helpful customer service demeanor, often managing complex relations with members and contractors.
- Deliver accurate and thoughtful assistance striving toward a positive interaction
- Receive and screen phone calls and emails from members and contractors, responding appropriately or forwarding them to the appropriate staff, ensuring a timely response.
- Provide in-person and over-the-phone, customer service and support including accepting dues payments
- Assist members and contractors with dispatching and updating job site info
- Assist with data entry, data verification and filing
- Lead/direct work with other support staff, as needed
- Assist with bookkeeping and accounting
- Perform other duties as assigned or requested
Job Specific Skills:
- Bi-Lingual, fluent English and Spanish
- Proficient with QuickBooks
- High School diploma or GED, Bachelor’s degree preferred but not required
- Basic computer skills and demonstrated experience with Microsoft Office Software (Word, Outlook, Excel, PowerPoint, etc.) and email applications
- Ability to multi-task, and handle urgent interruptions with high level of professionalism
- Excellent verbal and written communication skills
- Excellent in conducting Internet research
- Outstanding work organization and time management skills
- Ability to follow instructions and complete tasks accordingly
- A high-level of integrity, confidentiality and attention to detail
- Reliable and Punctual
- Types 50+ wpm
Special Skills (Desired):
- In-depth knowledge of Excel including index match, vlookup, arithmetic functions, countif, sumif.
- Experience in union and community organizing
- Experience using social media and email for advocacy
- Ability to proofread work for errors and compose correspondence
- Ability to independently complete assignments and work under pressure to meet tight schedules
- Ability to prioritize work, be detail oriented and meet deadlines
- Ability to perform in a fast-paced environment and handle multiple tasks simultaneously be self-motivated with strong organizational skills
- Be a trust builder, have respect, compassion and empathy for all
- Ability to grasp concepts and functionality of specific software and programs
PHYSICAL REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
HOURS:
This is a full-time position that is expected to work 40 hours per week, 7:30am to 4:30pm, Monday through Friday. Occasional evening and weekend work may be required.
WSRCC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
***No Phone Calls or Emails Please***
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Experience:
- Microsoft Office: 5 years (Required)
- QuickBooks: 5 years (Required)
Language:
Work Location: In person