Job Overview:
PENNEP is seeking a talented and dedicated Senior Manager / Associate Director of Patient Services to oversee all tactical aspects of patient support including Hub Vendor Support, Copays, Reimbursement, Patient Assistance Programs, Validations, and Benefits Verification. The ideal candidate will drive operational excellence, ensure compliance, and optimize patient access to treatments.
Roles & Responsibilities:
- Manage day-to-day operations of Patient Services, ensuring seamless delivery of support services.
- Develop and implement strategic plans to optimize patient access while ensuring compliance.
- Collaborate cross-functionally to integrate patient services into brand strategies.
- Oversee vendor relationships to ensure quality and cost-effective service delivery.
- Monitor performance metrics and identify opportunities for process improvements.
- Provide leadership and mentorship to the Patient Services team.
- Stay abreast of industry trends and regulatory changes.
- Represent Patient Services in meetings with senior management and external stakeholders.
- Ensure compliance with relevant laws and regulations.
Required Skills and Experience:
- 8-10 years of experience in patient services or related functions in pharma/biotech.
- Expertise in managing patient assistance programs, copay support, reimbursement, and benefits verification.
- Strong leadership, communication, and strategic thinking skills.
- Ability to thrive in a fast-paced environment and make a positive impact on patient outcomes.
Education:
Bachelor's degree required; advanced degree preferred.
About PENNEP
PENNEP works with national, multinational clients and thrives to become one of the world's leading professional services companies with a vision to transform clients' business, operating, and technology models for the digital era. Our leaders have 50 PLUS Years of combined and unique industry knowledge with a consultative approach that helps clients envision, build and run more innovative and efficient businesses.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
PENNEP is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We provide engineering excellence practices training for all our employees.
Job Type: Contract
Pay: $100.00 per hour
Experience level:
Schedule:
Application Question(s):
- Are you a Green Card Holder or US Citizen?
Experience:
- Patient Services Manager: 8 years (Required)
- Pharma OR Biotech: 4 years (Required)
- Copays: 4 years (Required)
- Reimbursement: 4 years (Required)
- Patient Assistance Programs: 4 years (Required)
- Benefits Verification: 4 years (Required)
Work Location: Remote