Founded in 2002, Brazelton Auto began with the simple premise that buying or leasing a car should be simple and straightforward. Unlike traditional dealerships, where customers are locked into an adversarial relationship with salespeople, Brazelton Auto offers transparent, fixed/fee based pricing alongside a knowledgeable, professional, and non-commissioned team to provide the best possible experience for our clients. For this reason, 93% of our business is from repeat customers or referrals. Whether purchasing or leasing a pre-owned or new vehicle, or enlisting our award-winning team of service and repair technicians, you will receive the best possible service with clear, straightforward pricing.
Essential Duties:
Under the general supervision of the Online Chat Representative is responsible for maintaining a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities:
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Maintains open communication with patients/clients and referral sources
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Responds to patient/client questions and problems
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Services walk in customers as needed
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Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
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Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
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Verifies medical necessity with physician
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Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
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Verifies payer (with matrix), obtains authorization, expiration date
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Verifies patient demographics and prior equipment usage with patient
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Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
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Enters data and each order (new or otherwise) in system accurately and in a timely manner
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Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
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Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
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Attends all departmental meetings, company meetings, and in-services
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Reports to work daily and is ready to work at the scheduled start time
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Performs any other duties that may be requested by supervisor or management
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Understand and adheres to all of Langhorne Surgical Center company policies
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To remain knowledgeable to date on all products, guidelines and insurance coverage trends
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Maintain a professional safe and clean work environment.
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Understand and adheres to all of Langhorne Surgical Center company policies.
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Perform all other duties as assigned and required
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Must meet minimum of monthly goals
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Schedule- varying start times
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Fundamental Computer Skills
Benefits:
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Medical
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Dental
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Vision
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Flexible Savings Account
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401K
Perks:
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Paid Training
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Paid Time Off
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Sick Time
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Remote Work Opportunity
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Growth Opportunities
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Employee Referral Reward Program
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Employee Discount Program