Join Our Mission: At Presidential Dental Centre, we believe in more than just a healthy smile. We empower our patients with knowledge, choice, and confidence, ensuring they take the lead in their oral health & wellness journey, and shine brighter with every visit.
Our Vision:
Brand: We strive for excellence, blending aesthetics with optimal health, setting the standard for radiant smiles.
People: Our team is a community of professionals and informed patients, built on trust, respect, and a commitment to leadership and excellence.
Revenue: We aim to impact 100,000 patients (or smiles) by 2030 with expansion to 5 offices incurring a revenue of $75M, focusing on value-driven returns that benefit our community.
Core Values - GRACE:
- Growth-Oriented: Embracing opportunities for continuous personal and professional development.
- Grit: Resilience and perseverance in all we do.
- Results-Driven: Relentlessly pursuing goals and ensuring our efforts translate into meaningful outcomes.
- Respect: A culture of mutual regard and understanding.
- Accountability: Responsibility and commitment to our actions.
- Consistency: Reliability in delivering high-quality work and meeting commitments.
- Excellence: Striving to excel in every aspect of our organization.
Job Summary:
We are seeking an experienced Office Manager to manage the daily administrative operations of our dental office. The ideal candidate will have a strong background in dental office management, treatment coordination and insurance billing.
Duties:
- Open office and prepare for business day.
- Telephone: answer appropriately, record, and retrieve messages.Retrieve messages and e-mails and act upon them.
- Welcome patients and visitors into the office with cordial greetings and a smile.
- Monitor schedule and patients who are waiting in the reception area, notify appropriate staff of patient arrival, and when there has been a delay in patient seating for appointment.
- Check patient records and provide appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.).
- Schedule appointments in consideration of production and capacity.
- Set up appointments with specialists when indicated, coordinate with specialists’ offices, send x-rays, explanatory letters, and provide a referral card/pamphlet for specialists to patients.
- Accept and record payments made at the time of service, via mail and telephone.
- Present financing options and make necessary arrangements.
- File insurance claims by submitting e-claims and paper claims when necessary.
- Follow-up on all outstanding insurance claims/pre-estimate requests when necessary.
- Be knowledgeable in the operation and maintenance of equipment at the front desk.
- Prepare End-of-Day routine, including but not limited to reconciling production and collection, settling credit card accounts, and preparing and making bank deposits.
- Prepare an End-of-Month Report, when necessary.
- Make courtesy calls for treatment follow-up such as post-op calls, when necessary.
- Prepare and submit End of Day Reports.
- Directly assists the doctor to create and prepare financial arrangements and insurance options that meet both patients’ and practice’s needs.
- Exercises discretion and independent judgment regarding coverage and insurance claims and resolves billing disputes with little supervision.
- Current knowledge of the Fair Credit Standards Act and its application to dental offices and the ability to ensure all personnel compliance to Act.
- Must always represent the practice in a professional, pleasant, and cooperative manner.
- Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
- Must be able to work both independently and cooperatively in team settings.
- Other duties and tasks, as assigned periodically.
Job Types: Full-time, Part-time
Pay: $25.00 - $35.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Healthcare setting:
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
Application Question(s):
- How many years of Dental Treatment Planning do you have?
- How many years of Dental Insurance Billing do you have?
Experience:
- Dental office: 5 years (Preferred)
Ability to Relocate:
- Washington, DC 20002: Relocate before starting work (Required)
Work Location: In person