We are looking to add a Customer Service Representative to our team at Nebel Street Animal Hospital located in Rockville, MD.
CORE RESPONSIBILITES (include but are not limited to):
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Supports Mission, Vision and Values of Destination Pet.
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Sells the services and products of the facility to prospective customers.
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Tours prospective clients and visitors through the facility.
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Answers the telephone, receives and provides appropriate information according to established procedures.
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Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
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Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
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Explains company and facility policies to customers in a positive manner.
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Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
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Escorts pet guests to/from their enclosure and provides water as needed.
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Operates the Point-of-Sale system.
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Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
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Completes all required training and attends training sessions as needed/assigned.
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Treats customers, guests, visitors and co-workers in a professional, courteous manner.
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Assists other associates as needed.
REQUIREMENTS:
Expertise & Experience:
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High School Graduate or Equivalent.
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Minimum of 1-year experience in a customer service role or retail sales experience.
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Must have ability to resolve problems quickly and professionally.
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Must have strong communication and interpersonal skills.
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Must have excellent telephone skills.
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Must be able to utilize a multi-line phone system and work on a computer system.
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Displays a professional manner at all times.
Physical:
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Must be able to work evenings and the occasional Saturday.
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Must frequently lift 40 pounds.
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Must be able to stand, walk and climb stairs frequently.
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Must be able to handle dogs on leashes.
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Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
REPORTS TO: General Manager
PAY: $18.00 - $22.00 per hour