Job Summary
InnoVet Health, a small and growing business that provides health IT professional services to the Department of Veteran Affairs (VA), is looking for a Help Desk Support Technician. As a remote Helpdesk Specialist, you’ll work in a dynamic environment supporting a medium technical team. Leveraging your strong IT support skills, you’ll apply your technical abilities and provide excellent customer service.
Responsibilities
- Address all Tier 2 tickets in a timely, efficient, and proactive manner.
- Triage, prioritize, manage, and report on help desk tickets/resolutions.
- Deliver timely, prompt assistance to end users when requested.
- Provide acknowledgement regarding the tickets to the end user(s).
- Provide resolution guidance to the user(s) within the response time window.
- Collaborate across the team as needed for assistance.
Qualifications
- Ability to multi-task and quickly adapt to changing priorities.
- Outstanding written and verbal communication skills.
- Solid interpersonal skills and demonstrable team building skills.
- Self-starter that can work under general direction in a highly collaborative, team-based environment.
- Bachelor’s Degree in IT, CIS, Networking, or any other related field.
- 5+ years of relevant work experience. Knowledge of various desktop software packages (Adobe, Microsoft, Apple, etc.), and basic coding and programming skills.
- An equivalent combination of education, experience and/or applicable military experience will be considered.
- Intermediate knowledge of an enterprise environment, (domain, vlans, network infrastructure, utilization of web portals, Service Desk systems, Hardware Inventory, VPN, etc.)
- Must be comfortable representing and communicating with internal and external customers as a liaison for the Help Desk team, strong customer service, interpersonal and communication skills.
- Ability to interact and communicate with all levels of personnel and management and be able to effectively perform assigned duties in a team-oriented environment.
- Level 2 or higher Help Desk support with hands on experience.
- Ability to obtain government clearance.
- Applicants selected will be subject to a government investigation and will need to meet eligibility requirements of the U.S. government client, which include Green card or US citizen status
- Please no 1099 or corp-to-corp or international outsourcing or staffing agencies
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Application Question(s):
- This position requires either U.S. Citizenship or valid Green Card. Please answer 2 if you are a US citizen, 1 if you have a valid green card, 0 if neither. Please make sure to answer this question.
Education:
Experience:
- Help desk: 5 years (Required)
Work Location: Remote